We aim to secure our long-term future by anticipating and meeting our customers needs, creating a perceived difference and becoming our customers preferred supplier of pitched and flat roofing systems.
We are committed to involving all of our people in continuous improvement in pursuit of Operational Excellence. We will ensure that colleagues have the knowledge and expertise necessary to:
- Produce and deliver high-performance products that are both fit for purpose and fully meet our customers' expectations.
- Quickly recognise product and customer service shortfalls and initiate actions to improve performance.
- Produce and review key performance indicators locally and act on them to bring about improvements and reduce waste.
- Meet the requirements of the ISO 9001 Quality System.
We will ensure clear understanding and communication of this policy through training, regular briefing and by displaying the policy on Company notice boards. The operation of the quality system, its objectives and performance will be the subject of an annual review by the Directors to ensure that the policy continues to be appropriate and effective.
Roofs are rich with potential. They can provide diverse natural habitats, transform sunlight into power and help to keep living spaces comfortable without wasting energy. BMI looks to integrate sustainability into all aspects of our practice, from the materials we use to the solutions we create. For all styles of roof - pitched, flat, traditional and modern - we can introduce technologies that will benefit specifiers, installers, owners and the environment.