Roof System Guarantees

Failure of guarantee

In the event of a failure within the terms of the guarantee, Monier® Malaysia will:

• Supply replacement Monier® Malaysia (Monier®) product free of charge (should the product be out of production, a suitable alternative Monier® Malaysia (Monier®) product will be supplied)
• Restore the rain tightness of the roof at your own expense. Monier® reserves the right to perform on-site inspections in order to assess the damage and define the appropriate solution. It is an obligation for the customer to provide safe access to the roof.

What is not covered by guarantee?

The present system guarantee excludes, amongst others:

1. Any damage caused by water entering around or through any product or material not sold by Monier® Malaysia;
2. Any damage caused by improper use or lack of maintenance of the roof or resulting from activities, modifications or tampering made by third parties;
3. Any damage attributable to use of mortar to fix tiles or ridge elements. Use of mortar is explicitly excluded;
4. Any damage caused by ground movement or by a deflection or failure of the structure beneath the tiles;
5. Accidental damage or deliberate damage including acts of war;
6. Any damage caused by lightning strike;
7. Any damage resulting from weather conditions more severe than those occurring on average only once in a 50 years period at the site including whirlwinds and natural disasters;
8. Any damage caused by the penetration of pests such as bats, insects and birds;
9. Any damage caused by the absence of a Monier® supplied Solar Kit. (Applies only to roof systems with solar thermal hot water)
10. Roof constructions which do not have the underlay under the Roof Tile Batten. In addition, the text of the Guarantee explicitly excludes any obligation for Monier® Malaysia for any damage caused to movable or immovable properties (e.g. building, furnishings,....), rights and activities of the owner or third parties.