Our Warranty Scheme 

Our warranty information. 

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Roof System Guarantee

  • What is covered by guarantee?

    We guarantee the rain-tightness of our product packages (roof system) for a period of up to 5 years starting from the guarantee date. The present guarantee applies solely to products sold under the brand name BMI Monier® in Malaysia.


    5-year roof system guarantee - Legacy®, Perspective®, Mediterrano®, Advanced Contour®

    3-year roof system guarantee - Nordica®, Elabana®


    By “rain tightness”, we mean that the tiles, fittings and components (including underlay) will prevent damage to the underlying structure caused by the passage of rain through them or through the junctions between them.


    By “product packages” we mean groups of products designed to fit together to create complete roof systems fulfilling the functional requirements set by national application standards.

  • Failure of guarantee

    In the event of a failure within the terms of the guarantee, we will:

     

    • Supply a replacement BMI Monier® Malaysia (BMI Monier®) product free of charge. Should the product be out of production, a suitable alternative BMI Malaysia (BMI Monier®) product will be supplied

     

    • Restore the rain tightness of the roof at your expense. We reserve the right to perform on site inspections in order to assess the damage and define the appropriate solution. It is the obligation of the customer to provide safe access to the roof.
  • What is not covered by guarantee?

    The present system guarantee excludes:

     

    1. Any damage caused by water entering around or through any product or material not sold by BMI Malaysia;
    2. Any damage caused by improper use or lack of maintenance of the roof or resulting from activities, modifications or tampering made by third parties;
    3. Any damage attributable to use of mortar to fix tiles or ridge elements. Use of mortar is explicitly excluded;
    4. Any damage caused by ground movement or by a defection or failure of the structure beneath the tiles;
    5. Accidental damage or deliberate damage including acts of war;
    6. Any damage caused by lightning strike;
    7. Any damage resulting from weather conditions more severe than those occurring on average only once in a 50 years period at the site including whirlwinds and natural disasters;
    8. Any damage caused by the penetration of pests such as bats, insects and birds;
    9. Any damage caused by the absence of a BMI Monier® supplied Solar Kit. (Applies only to roof systems with solar thermal hot water)
    10. Roof constructions which do not have the underlay under the Roof Tile Batten.

     

    In addition, the text of the Guarantee explicitly excludes any obligation for BMI Malaysia for any damage caused to movable or

    immovable properties (e.g. building, furnishings,....), rights and activities of the owner or third parties.