Providing Direct Marketers with Unmatched Flexibility at Competitive Prices since 1976

Caging (Receipt, opening & sorting of mail)

 

Billing/Collections

 

Customer Service: Phone, Mail & Email

 

Returns Processing

Miscellaneous Services

Club/Continuity Fulfillment

 

Literature, Merchandise & Premium fulfillment

 

Rebate Check Fulfillment

 

Generation & Distribution of Reports - Numerous Formats and Delivery Methods

 

Database Design & Maintenance

Pick/Pack/Ship                                                      

USPS-approved Postal Manifesting                                                                         

Extensive use of barcodes throughout the fulfillment process                                                 

Computerized batch/project tracking and verification for every task

                         

Same-day, 24- or 48-hour shipping

Support/Consulting

 

Due to the “custom systems” approach that BMI uses, we spend a great deal of time with our clients on an ongoing basis to ensure that the system meets their needs on both a short- and long-term basis. We are often able to provide assistance and advice based on 30 years in business, building and maintaining custom fulfillment systems for scores of clients. Our programmers have all been with BMI for over 25 years and therefore have extensive knowledge regarding what, why and how direct response fulfillment systems need to operate.

 

Most client contact and account management is handled by the principles or top staff members at BMI, all of whom are seasoned direct marketing professionals. We don’t limit our involvement to issues related specifically to order processing, but are also often able to provide insight or advice when clients are considering new opportunities or challenges.

 

We also help to coordinate transfers of information or processes between clients, third-party vendors and BMI in order to ensure smooth transitions and working relationships. We constantly strive to alert our clients to any opportunities or anything that could disrupt or harm the fulfillment, sales or management processes.

Catalog & One-Shot Order Fulfillment

 

Sweepstakes Response Entry

 

New Projects/Start-ups

 

Web Access for Customer Service by Client or Third Party

 

Compliance with all applicable FTC regulations and requirements

Order/Data Processing

Transaction Processing

Payment Processing – Checks, Credit Cards, Checks-by-Phone

 

Order/Inquiry Processing

 

Data Entry

 

Inbound Telemarketing

 

 

Warehouse/Fulfillment

In-plant USPS mail acceptance facility

 

Mail co-mingling/Parcel Consolidation for reduced postal rates 

 

Personalized Laser Printing 

 

Support Multiple Drop-Shippers

 

Secure warehouse 

© BMI Fulfillment Services